Legal

Terms of service

These terms apply when you sign up for or use Buildiary, a service of SMH Global Services (“we”). By creating a workspace you accept them for yourself and the company you represent.

Last updated: November 2026

The service

Buildiary is a web application for managing construction sites. Each customer has its own workspace, reached at its own address, and the apps that open it.

Free trial

A new workspace is free for 14 days, and no card is needed. When the trial ends you can choose a plan and pay. Until you do, you can still sign in and see your records, but you cannot add new entries. Your data is kept as described below.

Plans and payment

  • Plans are paid in advance, monthly or yearly, at the price shown when you pay.
  • You pay by bank transfer to the SMH Global Services company for your region. The plan starts or extends once we confirm the payment.
  • We may change prices with 30 days' notice; a change applies from your next payment.
  • Payments are not refundable, except where the law requires it.

Late payment and pausing

When a paid period ends, the workspace stays open for a few grace days. After that it pauses: people can sign in only to pay. The data is not deleted while a workspace is paused.

Cancelling

You can cancel by emailing us. Before cancelling you can export all your data. We delete a cancelled workspace 30 days after cancellation.

Your data

The records in your workspace belong to you. You are responsible for having the right to record the people and information you enter, including photos and the ID details of workers. We use your data only to provide the service, as described in the privacy notice.

Fair use

  • Don't use Buildiary for anything unlawful, or to store material you have no right to store.
  • Don't try to reach other customers' workspaces or interfere with the service.
  • Keep sign-in details, PINs and shared links safe; you are responsible for what is done with your team's accounts.

AI features

AI features are optional. They read documents, photos and voice notes and suggest results. They can be wrong: check what the AI fills in before you rely on it.

Availability

We work to keep Buildiary available at all times and back up every workspace every night, but we cannot promise that the service will never be interrupted. We will tell you about planned maintenance that affects you.

Liability

Buildiary is a record-keeping tool; decisions about your project remain yours. To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Changes to these terms

We may update these terms. We will email customers about important changes at least 30 days before they apply.

Contact

Email info@smhglobal.com.pk.